shipping and return – J.anne-jewelry

Free shipping to Belgium on orders over 70,- €

shipping and return



Are you not satisfied with your purchase or do you want to change the size? Let me know by e-mail ( before you send it back .

You can return your order up to 14 days after your purchase.Unfortunately, if 14 days have passed since your purchase, we cannot offer you an exchange refund. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


right of withdrawal is not valid for:

Service contracts (such as repairs), after full performance of the service.

Goods that are manufactured according to customer specifications, for example custom work, or that have a clear personal character.


Refunds (if applicable)

Once your return has been received and inspected, we will send you an e-mail informing you that we have received your returned item. We will also notify you of the approval or rejection or your refund.

If you are approved, your refund will be processed and a credit will be applied to your credit card or original payment method automatically within a certain number of days. 


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Kerkweg 5, 3110 Rotselaar, België.


To return your product, you should mail your product to: Kerkweg 5, 3110 Rotselaar, België.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Don't forget to notify me first by e-mail.


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